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Customer Support and Feedback for Worksoft SaaS

Welcome to the Customer Feedback for Worksoft SaaS Support page!

This is the first stop for any and all questions you may have on for Worksoft SaaS, QaSCRIBE or QaCONNECT.  From building tests, to running them or analyzing results or for that matter any other regression testing topics.  Feel free to ask your questions or participate in the discussion.  Either way, we would love to hear from you.

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Knowledge Base

  1. Getting Started with Worksoft SaaS →

    1. Introduction to the Worksoft SaaS Automation Platform
    2. Overview of a Customer Account (aka Worksoft SaaS Domain)
    3. Worksoft SaaS Subscription Plans for Functional & Cross-Platform Regression Testing
    4. Project, Products and Users within a Customer's Worksoft SaaS Domain
    5. Quick Guide to Regression Testing with Worksoft SaaS

  2. Administration: Projects & Products →

    1. Creating a New Project
    2. Creating a New Product within a Project
    3. Configuration/Setup the newly Created Project
    4. Creating & Managing Environments within a Project
    5. Selenium Cloud Platforms

  3. Administration: Users and Security →

    1. An Overview of Users
    2. Home of the Users Administration
    3. Creating and Managing a Person User
    4. Creating and Managing a Machine User
    5. First Time Login - Set Up your Profile

  4. Installing & Upgrading QaSCRIBE →

    1. Installing QaSCRIBE
    2. System Requirements for QaSCRIBE
    3. Turning Off Automatic Upgrade of Firefox
    4. Upgrade QaSCRIBE
    5. Reinstall QaSCRIBE

  5. Test Automation Artifacts in Worksoft SaaS →

    1. An Overview of Test Automation Artifacts
    2. Home screens of the Test Automation Artifacts
    3. 'My Favorites' : Managing your own personal favorite test automation artifacts

  6. Data-Driven Testing w/ Worksoft SaaS (without Programming!) →

    1. Overview
    2. Understanding Data Definitions, Data Files and Data Filters
    3. Creating a "Data Definition"
    4. Creating Multiple Data Definitions at once by CSV Import - An alternative way
    5. Editing the Data Definition

  7. Building Test Scripts & Managing Script Library →

    1. Test Scripts, Scenarios and Run Definitions - An Overview
    2. Test Scripts module home screen
    3. Feature-rich Script Listing Grid
    4. Searching for Test Scripts within your own 'My Favorites' or your project-level 'Script Library'
    5. QaSCRIBE Overview

  8. Managing Test Scenarios & Test Run Definitions →

    1. Test Scenarios & Test Run Definitions - An Overview
    2. Creating Test Scenarios
    3. Create Run Definition
    4. Creating Predecessor and Successor Scenarios
    5. Testing Contexts - An Overview

  9. Running Tests & Viewing Test Execution Results →

    1. Test Runs Home page
    2. Navigating to the Test Execution results page
    3. Accessing the "Summary" for a Test Execution
    4. Accessing the "Details" for a Test Execution
    5. Running Tests on Worksoft SaaS Cloud

  10. Worksoft SaaS Analytics : Reports & Dashboards →

    1. Worksoft SaaS Analytics: Overview
    2. Analytics: Administration Level
    3. Analytics: User Level
    4. Before you Generate Reports
    5. Quality Reports :: Before you Generate Test Cycle Level Test Outcomes

  11. Triaging Test Run failures in Worksoft SaaS →

    1. Triaging in Worksoft SaaS
    2. Issue Store
    3. Annotations
    4. Auto assignment of "Root Cause for Failure" by Worksoft SaaS Machine Learning
    5. Auto re-execution of Test Run failures

  12. Personalizing your Project Settings & Preferences →

    1. Personalizing Your Project Settings - An Overview
    2. Propagate the value of a setting from one project to all other projects
    3. Propagate your value of a setting to other users for the same project
    4. My Project Settings - General
    5. My Project Settings for Test Runs & Results

  13. Testing Platform Groups →

    1. Project-level Groups of Testing Platforms
    2. Managing Testing Platform Group(s)
    3. Adding a new Testing Platform Group
    4. Editing a Testing Platform Group
    5. Deleting a Testing Platform Group

  14. Managing 'Files' that can be Browser-Uploaded within your Tests →

    1. 'Files' module Home - This is where you begin!
    2. Uploading new 'File(s)'
    3. Searching/Filtering & Sorting the 'Files' List
    4. Edit Metadata for a 'File'
    5. Replace a previously uploaded 'File'

  15. Managing Test Cycles →

    1. What is a Test Cycle?
    2. Managing Test Cycles
    3. Linking Automated Tests to a Test Cycle
    4. Creating a Test Cycle
    5. Edit/Update a Test Cycle

  16. Test Cycle Scheduler →

    1. Introduction
    2. Data Definition: Test Cycle Runner Inputs
    3. Data Definition: Application Test Driver Inputs
    4. Data Definition: Application Test Batch Dependency Configuration
    5. Scheduling tests :: Using Data Files

  17. Native/Hybrid Mobile Apps Testing with Worksoft SaaS →

    1. Overview
    2. Getting Started with Mobile Apps Testing with Worksoft SaaS
    3. Types of Testing for Mobile Apps
    4. Types of Apps for use on Mobile Devices
    5. Real Devices or Emulators/Simulators - Which is more appropriate for Automated Testing?

  18. dbCONNECT - Interact w/ Databases behind your firewalls →

    1. dbCONNECT Overview
    2. Database Platforms Supported by dbCONNECT
    3. dbCONNECT Installation Guide
    4. Commands that are available for Tests to integrate w/ dbCONNECT
    5. dbCONNECT System Requirements

  19. QaCONNECT - Integrate w/ CI/ALM Tools →

    1. Overview
    2. QaCONNECT REST API
    3. QaCONNECT REST API Versioning
    4. QaCONNECT REST Client vs. QaCONNECT REST API
    5. Test Executions through QaCONNECT - Priority/Dependency

  20. wsCONNECT - Interact w/ Web Services →

    1. wsCONNECT Overview
    2. Types of Services supported by wsCONNECT
    3. wsCONNECT Installation Guide
    4. wsCONNECT System Requirements
    5. Authentication types supported in Worksoft SaaS and their Usage

  21. Integrating your Issue Tracking System →

    1. Worksoft SaaS Jira Integration Overview
    2. Worksoft SaaS Jira Integration :: Setup
    3. Edit Jira Integration
    4. Delete Jira Integration
    5. Generation of API Token for Jira Integration

  22. Subscription Plans & Pricing →

    1. Overview
    2. What Worksoft SaaS subscription level is right for me? How would I know?
    3. How do I know the Maximum and Used "Time Capacity" and "Concurrency" for my Domain?
    4. How do I know which Projects have currently 'In-Progress' and 'Queued' Test Runs in my Domain?
    5. When exactly each day does 'Daily Capacity' for my domain reset?

  23. Glossary →

    1. Alphabetic Listing of Key Terms

  24. Command Reference →

    1. Worksoft SaaS Commands Overview
    2. Alphabetic (Master) Listing of All Commands
    3. Commands for interfacing with the User Interface of your AUT(s)
    4. List of Commands by UI Element
    5. User Interface "Navigation" Commands

  25. Learn Scripting by Example →

    1. Overview
    2. List of Examples by Command Category
    3. List of Examples by UI Element
    4. 'Array Creation and Manipulation' Command Category Examples Listing
    5. 'Conditional (Branching) Control' Command Category Examples Listing

  26. Worksoft SaaS Self-Paced Learning →

    1. Listing of Worksoft SaaS Training Courses
    2. Overview of Self Paced Learning Courses
    3. Overview of Worksoft SaaS Online Live Instructor-led Training
    4. Training Sandboxes for Trainees Attending our Courses
    5. Worksoft SaaS Certification of Trainees

  27. Worksoft SaaS Self Paced Learning - FHE - Supporting Articles →

    1. Understanding the Application used for Training: “Health Insurance Cost Calculator”
    2. Test Case Repository for Health Insurance Cost Calculator
    3. Lesson 3 Topic 1 Features
    4. Lesson 3 Topic 2 Features
    5. Lesson 3 Topic 3 Features

  28. Using your Sauce Labs (or other Selenium Cloud Platforms) accounts w/ Worksoft SaaS →

    1. Overview
    2. Daily Capacity in Worksoft SaaS vs. Daily Capacity of your Sauce Labs (or Selenium Cloud Platform) account

  29. FAQ's →

    1. FAQs on Mobile App Automation

  30. Release Notes →

    1. Release Notes - 8 January 2024
    2. Release Notes - 8 May 2023
    3. Release Notes - 10 April 2023
    4. Release Notes - 6 March 2023
    5. Release Notes - 13 February 2023

  31. All articles →

    1. Installing QaSCRIBE
    2. Handling Confirmations, Alerts and Prompts in QaSCRIBE
    3. Overview
    4. Overview
    5. Overview
    1895 articles →

Feedback and Knowledge Base

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